Need help with your genealogy research?

Move your research forward with access to more than 100 million historical records and help from our team of experts.

Subscribe and get help from our experts

One question included per month with any paid subscription. Additional tickets available for purchase.

How Expert Help works

1

Submit your question

Describe your question and what you need help with.

2

Add useful context

Add relevant information and attach documents if needed.

3

Get expert help

A genealogy expert will answer you with clarity and expertise.

Examples of expert help

Reading a document

Document
translation

Understanding
a record

Finding a specific
record

Identifying
a person

Research strategy
advice

Choosing the right tool
or collection

Guiding your
DNA research

With a Genealogy Quebec subscription, you also get:

Access to more than
100 million documents
and images

The largest Quebec
and French-Canadian
genealogy platform

A state-of-the-art
search engine

Exclusive specialized
collections

Subscribe to Genealogy Quebec

Frequently asked questions

Can I use Expert Help during the free trial?
No. Expert Help is reserved for paid Genealogy Quebec subscribers. The service is not available during the free trial.
How many questions can I submit?
Your paid subscription includes 1 Expert Help ticket per month. This ticket does not roll over: if it is not used before its monthly renewal, it is lost. You can also purchase additional tickets and have up to 3 questions open at a time.
Can I purchase additional tickets?
Yes. Paid subscribers can purchase additional tickets individually or in packs of 3 or 5. An account can have a maximum of 5 paid tickets available at a time.
Can the experts do all my research for me?
Expert Help is designed to answer targeted questions, help you understand a record, guide your research, or choose the right tools. Each ticket must be used for a single specific question. The service does not replace a complete genealogy research mandate.
How will I receive the answer?
Your answer will be available in the My Tickets section of your account. You will also receive an email when an expert has replied.
What happens if the expert cannot provide a useful answer?
An answer is guaranteed. If our experts cannot provide a useful answer to your request, the ticket used will be credited back to your account.

Ready to break through?

Join Genealogy Quebec and give your research new momentum with more than 100 million historical records and images, along with guidance from our team of genealogy experts.

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