General Questions andCustomer Support For any question about your account, subscription, billing, site access, technical issues, collections, partnerships, or any other general inquiry. contact@institutdrouin.com Email This Address Tel: 514-400-3961 - M-F 8:30 AM to 4:30 PM EST To help us respond more quickly, please include the email address associated with your account and add a screenshot if your question relates to an access or display issue.
Genealogy Research Help Get help from our genealogy experts with questions related to your research, identifying an ancestor, interpreting a record, or overcoming a brick wall in your family tree. Available to Genealogy Quebec subscribers only. Get expert help You will be taken to a dedicated form where you can submit the details of your genealogy question. Please include as much information as possible: names, approximate dates, places, spouse, known parents, and records you have already consulted.